KNOWLEDGE BASE

Tableau Desktop sign in Tableau Server failed: SSL peer certificate or SSH remote key was not OK error code: 9F4C5638


Published: 19 Jan 2023
Last Modified Date: 24 Jan 2023

Issue

Tableau Desktop sign in Tableau Server failed with the error:

SSL peer certificate or SSH remote key was not OK error code: 9F4C5638

Environment

  • Tableau Desktop 
  • Tableau Server
  • Forward proxy

Resolution

Bypass the forward proxy on the Tableau Desktop machine:
  1. On Tableau Desktop machine, set no_proxy variables and the value is 127.0.0.1, localhost, tabxxxx6 (hostname), xx.xx.xx.xx (Tableau Server IP), .xxx.co.xx (domain)User-added image
  2. On Tableau Desktop machine, C:\Program Files\Tableau\Tableau 2022.1\bin\jre\conf\net.properties -- change http.nonProxyHosts=localhost|127.*|[::1] to #http.nonProxyHosts=localhost|127.*|[::1]
  3. Test sign in again.

Cause

The forward proxy of Tableau Server overwrites the SSL certificate.
Did this article resolve the issue?