KNOWLEDGE BASE

Tableau Desktop Quits Unexpectedly on Mac When Connected to Presto


Published: 10 Apr 2018
Last Modified Date: 24 Apr 2018

Issue

When connected to a Presto data source in Tableau Desktop 10.5 on Mac OSX, clicking on menu File > New might trigger the following error message and Tableau quits: 

"Tableau quit unexpectedly"

Environment

  • Tableau Desktop 10.5
  • Mac OSX 10.13
  • Presto

Resolution

Option 1

Upgrade to Tableau Desktop 2018.1 or a later version. See Upgrading Tableau Desktop in Tableau Help.

Option 2

As a workaround, ​create a new workbook or instance of Tableau Desktop 10.5, and instead of clicking File > New, open the Terminal on MAC and execute the command: 

open -n -a "Tableau Desktop 10.5.app"

Cause

This behavior is related to a known issue (ID: 748627) which will be fixed in a future release of Tableau Desktop. 
 
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