Issue
When connected to a Presto data source in Tableau Desktop 10.5 on Mac OSX, clicking on menu File > New might trigger the following error message and Tableau quits:"Tableau quit unexpectedly"
Last Modified Date: 24 Apr 2018
"Tableau quit unexpectedly"
Environment
- Tableau Desktop 10.5
- Mac OSX 10.13
- Presto
Resolution
Option 1
Upgrade to Tableau Desktop 2018.1 or a later version. See Upgrading Tableau Desktop in Tableau Help.Option 2
As a workaround, create a new workbook or instance of Tableau Desktop 10.5, and instead of clicking File > New, open the Terminal on MAC and execute the command:open -n -a "Tableau Desktop 10.5.app"
Cause
This behavior is related to a known issue (ID: 748627) which will be fixed in a future release of Tableau Desktop.Thank you for providing your feedback on the effectiveness of the article.
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