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    Tableau Desktop for Mac Stops Responding After Signing in to Tableau Server

    Published: 23 Jun 2016
    Last Modified Date: 08 Aug 2016

    Issue

    When signing in to Tableau Server from Tableau Desktop for the Mac, Tableau Desktop might stop responding. Subsequent attempts to open Tableau Desktop result in the same behavior. 

    Additionally, the following error appears in the Tableau Desktop logs:

    4664-20b3f MSG
        TNetwork: Failed to load credentials. Error message: 'The specified item could not be found in the keychain.'.

    Environment

    • Tableau Desktop 9.3
    • Mac OS

    Resolution

    1. On the Mac where Tableau Desktop is installed, navigate to Applications > Utilities.
    2. Open the keychain access tool.
    3. Select Passwords.
    4. Delete any stored logins for Tableau Server in the Login and Local Items sections.
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