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Tableau Desktop keeps retrying to Connect www.tableau.com:443 When Using Authenticated Proxy Server


Published: 16 Oct 2019
Last Modified Date: 28 Jul 2020

Issue

After upgrade to desktop 2019.3/2019.4, Tableau Desktop keeps retrying to connect www.tableau.com:443 when using authenticated proxy server.

Environment

Tableau Desktop 2019.3.0, Tableau Desktop 2019.4.0

Resolution

Workaround 1

Upgrade to versions above Tableau Desktop 2020.1

Workaround 2

For Windows
Edit Tableau Desktop Desktop shortcut in order to disable the Discover Pane Web Engine when launching the application.
  1. Right-click on the Tableau Desktop 2019.3 Desktop shortcut
  2. Go to properties.
  3. On target, field box add the following suffix -DOverride=DiscoverPaneWebEngine:off

Windows Shortcut

For Mac
  1. Open the MacOS Terminal (Open the MacOS Spotlight - Search and type terminal)
  2. Type: cd /Applications
  3. Type: open -n ./Tableau\ Desktop\ 2019.x.app/ --args -DOverride=DiscoverPaneWebEngine:off

Further insights to automate the shortcut may be found in the article below (not tested)

Create an App with Apple Script Editor

Workaround 3

Add the following entries to the proxy exception list.
  1. Control Panel -> Internet Options -> Connections -> LAN Settings -> Advanced
  2. Add the following entries to the Exceptions
www.tableau.com
public.tableau.com
www.google-analytics.com
cdns.tblsft.com
js-agent.newrelic.com
bam.nr-data.net
User-added image

Workaround 4

  1. Downgrade Tableau Desktop version to 2019.2
  2. Use a proxy server without authentication.

 

Cause

Proxy server authentication is not supported by Tableau Desktop before 2020.1.
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