KNOWLEDGE BASE

Tableau Desktop is not Recognizing the UNC Path on a Windows Mapped Drive


Published: 13 Sep 2019
Last Modified Date: 17 Sep 2019

Issue

When navigating to a network path with file open, Tableau Desktop does not recognize any UNC paths mapped in Windows.

Additionally, you may notice that the following behaviors might occur:

  • Double clicking a Tableau .twbx file, results in Tableau Desktop opening but the file does not open.
  • When all files are local to the computer, double clicking the Tableau .twbx file does not cause any issue and you are able to open the file.  

 

Environment

  • Tableau Desktop
  • Windows

Resolution

Work with your IT Team to address this Windows management task in your company's environment. The below information from Microsoft's website has multiple solutions to resolve this behavior: Mapped drives are not available from an elevated prompt when UAC is configured to "Prompt for credentials" in Windows

Disclaimer: Although we make every effort to ensure links to external websites are accurate, up to date, and relevant, Tableau cannot take responsibility for the accuracy or freshness of pages maintained by external providers. Contact the external site for answers to questions regarding its content.

Cause

The Windows UAC access level prevents Tableau Desktop from seeing or accessing the files on the network drive.
Did this article resolve the issue?