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Tableau Desktop Does Not Start with AMD Ryzen 9 3000 Series Processor


Published: 19 Aug 2019
Last Modified Date: 27 Feb 2020

Issue

Unable to launch Tableau Desktop (or Tableau Reader). You may notice that the product does not start when double clicking on its icon and no error message appears.

Environment

  • Tableau Desktop (or Tableau Reader) 2018.3 or newer
  • Windows
  • AMD Ryzen 9 3000 Series processor

Resolution

Try one of the following options:

Option 1

Upgrade to 2019.1.8, 2019.2.4 or 2019.3.1. For more information on current releases, see Upgrade Tableau Desktop and Desktop Upgrade.

Option 2

Work with your IT team to run Tableau Desktop with a parameter:
  1. Restart your PC to make sure all Tableau Desktop instances are closed. 
  2. Right-click on the shortcut icon of Tableau Desktop and navigate to Properties.
  3. Under the Shortcut tab, add -DThreadTimeApi=GetThreadTimes at the end of the Target field. e.g.:
       "C:\Program Files\Tableau\Tableau 2019.3\bin\tableau.exe" -DThreadTimeApi=GetThreadTimes
  4. Press OK to close the Properties screen.
  5. Double-click the shortcut icon to start Tableau Desktop.


 

Cause

This behaviour is related to Issue ID 954245 which is currently under investigation. Tableau Desktop (or Tableau Reader) stops working on a computer equipped with AMD Ryzen CPU.
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