Tableau Desktop Does Not Start with AMD Ryzen 9 3000 Series Processor

Published: 19 Aug 2019
Last Modified Date: 27 Feb 2020


Unable to launch Tableau Desktop (or Tableau Reader). You may notice that the product does not start when double clicking on its icon and no error message appears.


  • Tableau Desktop (or Tableau Reader) 2018.3 or newer
  • Windows
  • AMD Ryzen 9 3000 Series processor


Try one of the following options:

Option 1

Upgrade to 2019.1.8, 2019.2.4 or 2019.3.1. For more information on current releases, see Upgrade Tableau Desktop and Desktop Upgrade.

Option 2

Work with your IT team to run Tableau Desktop with a parameter:
  1. Restart your PC to make sure all Tableau Desktop instances are closed. 
  2. Right-click on the shortcut icon of Tableau Desktop and navigate to Properties.
  3. Under the Shortcut tab, add -DThreadTimeApi=GetThreadTimes at the end of the Target field. e.g.:
       "C:\Program Files\Tableau\Tableau 2019.3\bin\tableau.exe" -DThreadTimeApi=GetThreadTimes
  4. Press OK to close the Properties screen.
  5. Double-click the shortcut icon to start Tableau Desktop.



This behaviour is related to Issue ID 954245 which is currently under investigation. Tableau Desktop (or Tableau Reader) stops working on a computer equipped with AMD Ryzen CPU.
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