Tableau Desktop Closes Unexpectedly on Launch on a Mac
Published: 20 Nov 2014 Last Modified Date: 24 Aug 2022
When opening Tableau Desktop or Tableau Reader on a Mac, the application might quit unexpectedly with or without an error similar to the following:
Shockwave Player Error To view the movie, open your browser in the 32-bit mode. 1) in Safari, select Applications/Safari in the Finder and click More Info. 2) Ensure that Open in 32-bit mode is selected. 3) Re-launch the browser.
Remove the following plugins from the computer running Tableau Desktop or Tableau Reader:
fbplugin (Facebook Photo Uploader)
QQmail.plugin (Tencent QQ Plugin)
noFive9Softphone (Five9 Phone Software)
npTemWebRTCPlugin (Temasys WebRTC Plugin)
And disable or remove the PopClip application. To disable PopClip, right click the PopClip menu bar icon.
To remove the plugins:
Search for fbplugin and qqmail.plugin, or noFive9Softphone using Spotlight.
If you cannot find either plugin using Spotlight, navigate to ~/Library/Internet plugins, and then delete the plugin or plugins. For example: /Library/Internet Plug-Ins/npFive9Softphone.plugin/Contents/MacOS/npFive9Softphone. For more information on accessing the hidden Library folder, see the following articles in the Apple Knowledge Base: