KNOWLEDGE BASE

Tableau Desktop Activation Breaks Repeatedly on Persistent Virtual Machine


Published: 10 Sep 2020
Last Modified Date: 09 Jun 2022

Issue

Activation becomes broken intermittently (**BROKEN** HOST Trust Flags in Licensing Information) on a persistent virtual machine causing the need to re-activate the software.  The re-activation often will fail.

Environment

  • Tableau Desktop
  • Tableau Prep
  • Windows
  • Legacy Flexera activation method

Resolution

Option 1

Change to use LBLM activation.

Option 2

Only use Tableau Desktop and Tableau Prep Builder 2022.1 (or newer) on the same computer. That is to say, do not user older versions of Tableau Desktop and Tableau Prep Builder on the same computer.

Cause

An older version of FlexNet executables (e.g. 11.17.2.0) are being used with the FlexNet license service 11.18.1.0.  This can happen when multiple versions of the product are installed on the same VM that are using different FlexNet versions.
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