Tableau Cloud site admin unable to open a workbook connected to a published excel data source due to error LayeredProtocol::LayeredProtocol: Missing attribute
Published: 29 Oct 2020 Last Modified Date: 08 Jun 2022
Issue
Error unable to proceed because of an error from the data source when opening a workbook in Tableau Cloud
Environment
Tableau Cloud 2020.3.2
Windows 10
Resolution
To solve the issue follow the steps below:
Add a new site admin user to Tableau Cloud
Using the new site admin user transfer the content from the affected user to the newly created site admin user
Delete the affected user from Tableau Cloud
Request to the affected user to login to Tableau Cloud ( Invalid username/password error message should be displayed)
Add the affected user again to Tableau Cloud
Request the affected user to open the Tableau Cloud invitation email and click in sign in
In Tableau Cloud try to open the content and the error message should not be seen.
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