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Tableau Cloud Amazon RDS-Hosted MySQL Refresh Extracts Error


Published: 11 Jan 2018
Last Modified Date: 08 Jul 2022

Issue

Scheduled extract refresh for an Amazon RDS-Hosted MySQL fail with the error:
 
com.tableausoftware.nativeapi.dll.DataSourceException: IPC_NamedPipe::Select(WaitForMultipleObjects): Timeout
Unable to connect to the server "<server name>". Check that the server is running and that you have access privileges to the requested database. 
OR
Connectionless Failure

Environment

  • Tableau Cloud
  • MySQL hosted on Amazon RDS

Cause

The IP address range used by the instance of Tableau Cloud that hosts your Tableau Cloud site needs to be added to the authorized list for your Amazon RDS database instance. 
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