KNOWLEDGE BASE

Tableau Bridge Remains in Disconnected Status Despite still Running Extract Refreshes


Published: 05 Mar 2020
Last Modified Date: 08 Mar 2020

Issue

Tableau Bridge permanently shows a state of Disconnected, even when Tableau Bridge is still running extract refreshes and appears to be responding to changes such as schedule updates and adding/remove data sources.

Environment

  • Tableau Online
  • Tableau Bridge 

Resolution

  1. Login to Tableau Online as a Site Administration
  2. Select Settings > Authentication
  3. Select the check box in the Connected Clients setting

Cause

When the Connected Clients setting is not enable it means that Tableau Bridge cannot permanently establish a connection with the Tableau Online site meaning the status of Disconnected appears despite other actions such as refreshes working successfully.
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