KNOWLEDGE BASE

Tableau Bridge 2018.2 Not Refreshing on Service Mode When logged off


Published: 29 Aug 2018
Last Modified Date: 13 Sep 2018

Issue

When running a version of Tableau Bridge 2018.2 prior to the September 13, 2018 release, scheduled refreshes may not run when the Windows user is logged out of the hosting machine, even if using Service mode. Refreshes run successfully when the Windows user is logged into the machine.

Environment

  • Tableau Bridge 2018.2 (20182.18.0821.0818)
  • Tableau Online 2018.2.1

Resolution

Upgrade to Tableau Bridge 2018.2.0.18.0911.1149 or later.

Cause

An issue with Tableau Bridge caused the service to stop when the Windows user logged out.
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