KNOWLEDGE BASE

Tableau Bridge for Linux Not Refreshing Smartsheet WDC Extracts Failing with Status Code 3001


Published: 01 Dec 2023
Last Modified Date: 04 Dec 2023

Issue

Tableau Bridge for Linux Not Refreshing Smartsheet WDC Extracts and fails with:

Status code 3001, Failed to refresh data source: SmartsheetExtract due to the following error: There is no active connection to the data source.

Environment

  • Tableau Bridge 2023.3
  • Linux
  • Smartsheet Web Data Connector

Resolution

Until the update is available, use Tableau Bridge on Windows to refresh these specific extracts.

Cause

The Tableau Development Team is currently investigating this behavior under Known Issue W-14538477.
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