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Subscription failed with the CAUSED_BY_NON_SUBSCRIPTION_SERVICE datasource connection error


Published: 05 Jul 2020
Last Modified Date: 06 May 2022

Issue

Subscription failed with the datasource connection error.

  • The subscription email is sent as following.
The view snapshot in this email could not be properly rendered.
To see the view online, go to https://

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  • The job failed with the following error.
SubscriptionErrorResult: ErrorCode: 150073; Error Category: CAUSED_BY_NON_SUBSCRIPTION_SERVICE; Error message: DATASOURCE_EXCEPTION. Tableau error code:38bb49b3, User(s) do not have permission to access datasource.;Data source connection error. Check the credentials on all data source connections for the workbook.;
 

Environment

  • Tableau Online
  • Tableau Server

Resolution

Option 1

Check the data source connection in Tableau Online or Tableau Server under Manage Data Sources and repopulate if needed.

Option 2

Check the data source permissions and apply the user connect permissions.

Cause

The connection to the data source on the server needs to be updated or there is no permission to connect to the datasource.
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