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Some Dialog Windows Appear Blank in Tableau Desktop on Citrix

Published: 15 Oct 2018
Last Modified Date: 22 May 2019

Issue

Some dialog windows-- such as Edit Axis, Export as Version, Extensions, Edit Table Calculation, etc-- do not appear or appear blank

Environment

 
  • Tableau Desktop 2018.1 - 2018.3 
  • Citrix

Resolution

Option 1

Upgrade to Tableau Desktop 2018.1.13 or a newer version. See Tableau Desktop Downloads and Release Notes for downloads of current and previous versions of Tableau Desktop.  For more information on current releases, see Upgrade Tableau Desktop and Desktop Upgrade.

Option 2

As a workaround, disable Hardware Acceleration in the Tableau Desktop:
  1. Ensure that all instances of Tableau Desktop are closed.
  2. Open Tableau Desktop by clicking on the Tableau Desktop icon, not by opening a workbook file.
  3. Once Tableau Desktop has launched, navigate to Help > Settings and Performance.
  4. Uncheck Enable Accelerated Graphics. Note: this option will not be available if a workbook file was opened.
  5. Close Tableau Desktop.

Cause

This issue (ID: 801811) has been fixed in a recent release of Tableau Desktop.
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