KNOWLEDGE BASE

Snowflake Extract Refresh Fails Intermittently with error "Operation was aborted by an application callback'."


Published: 25 Jan 2019
Last Modified Date: 07 Feb 2019

Issue

Snowflake connection intermittently fails with the below error:

com.tableausoftware.nativeapi.exceptions.TableauException: [Snowflake][Snowflake] (25) Result download worker error: Worker error: [Snowflake][Snowflake] (4) REST request for URL  failed: CURLerror (curl_easy_perform() failed) - code=42 msg='

Environment

  • Tableau Server 
  • Snowflake

Resolution

In your firewall or antivirus software, whitelist the full range of IPs for AWS s3 in the appropriate pod/server (ie: us-east-1 ). See Client Considerations from AWS Help for more information.

 

Cause

 Tableau server was unable to access the Amazon S3 storage in the Region where the Snowflake Tenant resides.
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