KNOWLEDGE BASE

Site Import Fails with Timeout Error


Published: 02 Dec 2019
Last Modified Date: 04 Dec 2019

Issue

When importing a site to Tableau Server via TSM command line, an error occurs:

"An error occurred on the server while trying to import site 'Default'.
This job timed out after '7200' seconds."

Environment

  • Tableau Server 2019.3

Resolution

Increase the timeout setting while running the command by using the request-timeout option.

For example:

tsm sties import --site-id Default --file export-file.zip --request-timeout 14400

Cause

The site being imported is large enough that it takes longer than the default of 7200 seconds (2 hours) to import.
Did this article resolve the issue?