Sign In Page is Strangely Formatted and Blank Page is Displayed After Logging In

KNOWLEDGE BASE

Sign In Page is Strangely Formatted and Blank Page is Displayed After Logging In

Published: 25 Jun 2014
Last Modified Date: 30 Sep 2016

Issue

When logging in to Tableau Server, the log-in page might appear strangely formatted, and after logging in, a blank page is displayed. The following error message is found in the httpd error log files:

client denied by server configuration: C:/Program Files/Tableau/Tableau Server/8.1/wgserver/public/v_81001404081805/javascripts/cultures/globalize.culture.en-US.js

Environment

Tableau Server 8.1

Resolution

Ensure that the Run As user has explicit permissions to access the Program Files/Tableau and ProgramData/Tableau folders, and run tabadmin init --installer

Open a cmd prompt window as administrator
type the following commands:

ICACLS "C:\ProgramData\Tableau" /grant "<domain-name>\<run-as-user-account-name>:(OI)(CI)(F)"
ICACLS "C:\Program Files\Tableau" /grant "<domain-name>\<run-as-user-account-name>:(OI)(CI)(F)"

cd "C:\Program Files\Tableau\Tableau Server\8.1\bin"

tabadmin start