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Server Error Occurs In TSM Web UI When Trying To Remove Gateway


Published: 09 Dec 2021
Last Modified Date: 09 Dec 2021

Issue

When Tableau Prep Flow Authoring is present in a node, attempting to delete the Gateway from the TSM Web UI results in the following error, and the Gateway cannot be deleted.

Server Error
The server encountered an unexpected error processing the request. Look at the server logs for more information.


User-added image

Environment

  • Tableau Server 2020.4 or newer versions

Resolution

Set the Tableau Prep Flow Authoring count to 0 first, then disable Gateway.

Cause

This is a known issue that is under investigation and being addressed by the Tableau development team.

Additional Information

Currently, Tableau Prep Flow Authoring uses the Gateway as a component process along with Data Engine and Tableau Prep Flow Service.
If the Tableau Prep Flow Authoring count is set to 1 or more, the gateway process cannot be removed for that node.
 
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