KNOWLEDGE BASE

Server ATR activation error "104: TABLEAU_ERROR_LICENSING_ACTIVATION_GENERAL"


Published: 25 Mar 2021
Last Modified Date: 21 Jul 2021

Issue

Activating a Tableau Server license returns the following:
 
''104: TABLEAU_ERROR_LICENSING_ACTIVATION_GENERAL"

Environment

  • Tableau Server 2021.1
  • ATR Service

Resolution

  • Check troubleshooting steps for Server ATR to ensure it is possible to reach the ATR Service on AWS.  For more information, see Communicating with the Internet
  • Obtain the current Tableau Server license in the Tableau Customer Portal.

Cause

  • Tableau Server is not able to reach the ATR Service on AWS due to network/proxy issues
  • The Tableau Server license has expired.
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