KNOWLEDGE BASE

Scheduled Jobs for Extract Refreshes, Subscriptions and Flows Are Intermittently Skipped on Tableau Cloud


Published: 08 Apr 2022
Last Modified Date: 25 May 2023

Issue

Scheduled jobs for Subscriptions, Flows, and Extract Refreshes intermittently do not run when scheduled. 

Environment

  • Tableau Cloud
  • Scheduled Job

Resolution

This issue is now fixed in Tableau Cloud on May 18th.

Cause

The backgrounder-scheduler host machine which is tasked to run the affected job crashes at the time the job is expected to be queued.


 This is now fixed and has been released under the IDs 1392772 and W-12897822 ON May 18th. 
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