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Scheduled Extract Refreshes are Unable to Run or Timing out


Published: 12 Jul 2018
Last Modified Date: 13 Jul 2018

Issue

Extract refreshes and other backgrounder tasks are not being processed as expected and you may notice that the backgrounder processes are occupied with TDFS tasks that do not complete or time-out.

Known tasks affected are:
  • tdfs_refresh_to_delete
  • tdfs_refresh_to_fresh
  • tdfs_refresh_to_reconcile
  • migrate_content_version_files

Environment

  • Tableau Server 10.5.0
  • Windows

Resolution

As a Tableau Server Administrator, upgrade to Tableau Server 10.5.6, 2018.1.3 or a later version. For more information, see Upgrading Tableau Server in Tableau Help. 

Cause

This behavior is related to a known issue (ID: 780472) which has been fixed in a recent release of Tableau Server. 
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