KNOWLEDGE BASE

Scheduled Bridge Refresh of Flat File Hosted on Network Share Fails with Error "The directory is missing or has been moved"


Published: 13 Oct 2022
Last Modified Date: 13 Oct 2022

Issue

Scheduled Bridge refreshes of a flat file data source hosted on a network share fail with the following error:

status code = 5043, Failed to refresh data source: [datasource] due to the following error: The directory is missing or has been moved: [path]

    Environment

    • Tableau Cloud
    • Tableau Bridge
    • Recommended/Online Schedules
    • Flat file hosted on a network share

    Resolution

    Verify the following are true:

    If all of the above are true, change the local machine user for the Bridge client to a domain user. 

    Cause

    The Bridge client is using a local machine account to refresh a file hosted on a network share.
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