KNOWLEDGE BASE

SAML process in error state when installing Tableau Server 2022.3.1


Published: 10 Feb 2023
Last Modified Date: 13 Feb 2023

Issue

When a Tableau Server installation is done using automated installation scripts, samlservice is in error state even though SAML is not used.

It always happens after a node(s) is added to the cluster and updated the topology. It will deploy the correct topology on all node but the primary node will always have the samlservice in error.
 

Environment

  • Tableau Server 2022.3.1

Resolution

Install/Upgdade to Tableau Server 2022.3.3 or later.

Additional Information

Here is the error are in saml service logs:

2023-01-10 13:58:19.826 [main] ERROR o.s.b.d.LoggingFailureAnalysisReporter -

***************************
APPLICATION FAILED TO START
***************************

Description:

Failed to bind properties under 'sitesaml.error-redirect-url' to java.net.URL:

Property: sitesaml.error-redirect-url
Value: /#/error/
Origin: URL [file:E:/Tableau/Tableau Server/data/tabsvc/config/samlservice_0.20223.22.1108.0821/samlservice.yml] - 14:21
Reason: failed to convert java.lang.String to java.net.URL (caused by java.lang.IllegalArgumentException: Could not retrieve URL for class path resource [#/error/]: class path resource [#/error/] cannot be resolved to URL because it does not exist)
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