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SAML invalid username or password error when configuring SAML


Published: 27 Sep 2023
Last Modified Date: 28 Sep 2023

Issue

After configuring SAML, the user receives the error "invalid username or password" message when attempting to login. 

 

Environment

  • Tableau Server
  • SAML

Resolution

Per SAML Configuration guide: 'a URL with a trailing slash (for example, http://tableau_server/) is not supported' when entering returnurl and entityid
  1. Delete the trailing slash from entityid and returnurl
  2. Apply pending changes
  3. Re-export Tableau Metadata file to IdP

Cause

Tableau returnurl and/or entityid have trailing slash causing  'Failed to match SubjectConfirmationData' error.

 
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