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Resource Monitoring Tool does not display Tableau Processes chart


Published: 15 Apr 2022
Last Modified Date: 19 Apr 2022

Issue

When using the Resource Monitoring Tool, the Environment page does not show any data in the Tableau Processes chart.

Environment

Resource Monitoring Tool 2021.3 and higher

Resolution

Ensure that the Agents have been installed under the same account as the run-as user for Tableau Server. If not, change the run-as account on each Agent by using the rmtadmin service-setup command as follows:

rmtadmin service-setup agent --user-type username --username [Windows user matching Tableau Server runas user] --password [password]

Cause

This is a known issue that is under investigation.
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