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Registration Window Dsisplays Every Time Tableau Prep is Opened


Published: 21 Aug 2018
Last Modified Date: 17 Sep 2018

Issue

Every time Tableau Prep is opened, the registration screen appears. After entering the registration information the registration window displays a success message, however the window does not disappear and instead remains "grayed out" with the success message overlaying. 

Environment

Tableau Prep 2018.1 - 2018.2.2

Resolution

Option 1:

Upgrade to Tableau Prep 2018.2.3.

Option 2:

If unable to upgrade,exit out of the registration window (either before or after entering registration information) each time Tableau Prep is launched.
If clicking the "X" does not work to close out of the registration window, is may be necessary to close Tableau Prep via Task Manager.

Cause

This behavior is related to a known issue with ID 808184 which has been corrected in more recent releases.
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