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Registration Form Keeps Opening After Launching Tableau Prep despite having Already Completed the Registration


Published: 29 Nov 2019
Last Modified Date: 17 Dec 2019

Issue

When filling the Registration form after activating Tableau Prep 2019.4.1, if one of the following values is not selected from the Department menu, then the Registration form will keep appearing every time Tableau Prep is launched. 
  • Human Resources
  • IT
  • Engineering R&D
  • Legal
  • Marketing
  • Operations
  • Product Management
  • Sales

Environment

Tableau Prep Builder 2019.4.1

Resolution

Option 1: Upgrade to Tableau Prep Builder 2019.4.2 or later. 

Option 2: As a workaround, choose any of following department values listed below instead of the department you had originally selected: 
  • Human Resources
  • IT
  • Engineering R&D
  • Legal
  • Marketing
  • Operations
  • Product Management
  • Sales

Cause

This is caused by an issue (ID 1031102) that was resolved in 2019.4.2 and later versions of Tableau Prep Builder. 
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