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Publishing workbook results in SSL error: "SSL connection error: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed"


Published: 08 Sep 2021
Last Modified Date: 09 Sep 2021

Issue

Upon publishing a workbook to Tableau Online, the following error occurs:

There was an unknown connection error to the database. The error message below has additional information, but you might need to ask the database administrator to review the database logs.
[MySQL][ODBC 8.0(w) Driver]SSL connection error: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
Unable to connect to the Amazon Aurora for MySQL server "this part contains the server location". Check that the server is running and that you have access privileges to the requested database.

Environment

  • Tableau Online
  • Data Sources using SSL connections.

Resolution

Navigate to each sheet in the workbook and if prompted update the data connection certificate file path from the edit connection/error prompt.

Cause

The certificate file path has changed since the workbook was originally connected to the data source(s).
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