Prompts for Credentials and Error "Invalid username or password" While Publishing

Published: 25 Jan 2014
Last Modified Date: 30 Nov 2017


When you try to publish a workbook, you might receive multiple prompts for credentials during the publishing process. Sometimes publishing is successful, but most of the times it fails with the following error:

Invalid username or password.


  • Tableau Server 8.1 and later versions
  • Tableau Online
  • Tableau Desktop 8.1 and later versions running on Virtual PC for Mac


Work with your IT team to configure the virtual environment running Tableau Desktop to meet the following minimum requirements:
  • 2 or more CPU cores
  • 4 GB of RAM


The virtual environment is too slow, causing the session cookie to expire before publishing is complete.
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