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"PreflightCheckException: SID is invalid, does not start with ‘S’" Error seen when upgrading to Tableau Server 2020.3.0


Published: 06 Oct 2020
Last Modified Date: 13 Aug 2021

Issue

When attempting to upgrade from Tableau Server 2019.2.1 to 2020.3.0, the upgrade fails. In the app-upgrade.log file, the following errors are observed: 

2020-09-24 16:58:20.880 -0700 main : ERROR com.tableausoftware.pfc.framework.PreflightCheckRunner - Check 'Permissions' threw an exception:
com.tableausoftware.pfc.exceptions.PreflightCheckException: SID is invalid, does not start with 'S':'
...
2020-09-24 18:02:57.509 -0700 main : ERROR com.tableausoftware.installer.operations.PreflightChecksOperation - An exception was thrown: com.tableausoftware.pfc.exceptions.PreflightCheckException: SID is invalid, does not start with 'S':'

Environment

  • Tableau Server 2019.2.1
  • Windows Server 2016
  • Upgrading to Tableau Server 2020.3.0

Resolution

Workaround

1. Run and save a backup of Tableau Server.
2. Run an obliterate script to uninstall Tableau Server.
3. Run a clean install of Tableau Server 2020.3.
4. Restore the backup taken in Step 1 above.
 

Cause

Investigating
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