KNOWLEDGE BASE

Error "Peer certificate cannot be authenticated with given CA certificates (www.googleapis.com)"


Published: 08 Sep 2017
Last Modified Date: 07 Feb 2019

Issue

When refreshing an extract or loading a view which is using a Google data source, the following errors may occur:
 
"Internet communication error: Peer certificate cannot be authenticated with given CA certificates
or 
 
"Unable to connect to data source with the supplied credentials, or no credentials provided."

Environment

  • Tableau Server
  • Tableau Desktop 
  • Google BigQuery
  • Google Sheets
  • Google Analytics

Resolution

Please consult with your internal IT team, before carry out the following steps to install the GS Root R2 certificate:
  1. In a web browser, go to https://pki.goog/
  2. Download the GS Root R2 certificate by clicking 'DER' in the Links column for this root CA.
  3. Double-click the GSR2.crt file, and select Install Certificate.
  4. Select Next and complete the Certificate Import Wizard.

If installing the above root certificate does not resolve the issue, please carry out the following steps to install the subordinate CA for GS Root R2 - GTS GIAG3:
  1. In a web browser, go to https://pki.goog/
  2. Download the subordinate CA for GS Root R2 - GTS GIAG3 by clicking 'DER' in the Links column for this subordinate CA.
  3. Double-click the GTSGIAG3.crt file, and select Install Certificate.
  4. Select Next and complete the Certificate Import Wizard.

Cause

This error may occur because Google has changed their SSL certificates. In some cases, the trust chain is defined differently from their previous certificate.
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