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PDFs Are Not Attached to Subscription Emails despite Selecting PDF or Image


Published: 21 Feb 2020
Last Modified Date: 21 Feb 2020

Issue

When selecting PDF or Image and PDF in the Subscription menu for a view, the email sent may only contain an embedded image and be lacking the PDF attachment.

Environment

Tableau Server 2019.3.0 and later

Resolution

Verify that Tableau Server has been configured to allow attachments in subscription emails. In order for PDFs to be able to send, the "Let users add attachments to subscribed views" option must be selected. To find this setting:
  • Open the TSM interface by navigating to https://<serverurl>:8850
  • Select Configuration
  • Click Notifications on the left hand menu
  • On the left hand menu, click Events
  • Ensure that the checkbox for Let users add attachments to subscribed views.
If you need to change this setting at all, be sure to apply changes and select Apply Pending Changes and restart. Once this change has been made, PDF attachments will now be included in any PDF or PDF and Image subscription. 

Cause

Tableau Server may not have been configured to allow attachments in subscription emails.
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