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Overriding Display Scaling on High DPI Monitors


Published: 16 Oct 2017
Last Modified Date: 25 Mar 2020

Issue

How to override DPI scaling, so that Tableau Desktop and Reader do not scale up with my DPI settings.

Environment

  • Microsoft Windows
  • Tableau Desktop
  • Tableau Reader

Resolution

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Option 1 - For fractional scaling configurations only
Tableau Desktop does not support fractional scaling.
When opening your Windows 10 display configuration, if you notice that the default configuration is set at a fractional percentage (such as 125%, 150% or 175%), then reset the scale of the size of text, apps, and other items specifically to 100%. You will then need to log out and log back in (or restart) the computer to save the changes. Please note that changing this setting will affect the resolution of other applications running on your computer.

For Windows 7, change the display setting from 175% to 100%.
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Option 2 - Workarounds
The following listed solutions have worked for some customers. Please work with your IT team for any help on following the below suggestions.
  • Modify the DPI scaling of the Windows Environment by changing application properties: 
    • Navigate to C:\ProgramData\Microsoft\Windows\Start Menu\Programs 
    • Right-click the shortcut for Tableau Desktop, select Properties, select the Compatibility tab, and then Disable display scaling on high DPI. For more information, see this third party article: How to change DPI settings for 'classic' apps on Windows 10 April 2018 Update
    • Please note that this solution might still show some User Interface odd behaviors.
  • Upgrade your display drivers. Updating screen resolutions may be impacted if thed drivers are not up to date.
  • Disable the Accelerated Graphics. Launch Tableau Desktop > Help > Setting and Performance > Deselect "Enable Accelerated Graphic". This solution will only resolve certain scaling issues.
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Option 3 - Third party and unsupported workarounds

The following listed websites contain unsupported workarounds, please note that these articles are not guaranteed to work.

Although we make every effort to ensure links to external websites are accurate, up to date, and relevant, Tableau cannot take responsibility for the accuracy or freshness of pages maintained by external providers. Contact the external site for answers to questions regarding its content.

Cause

Starting with Tableau 10.4, Tableau scales the user interface and visualizations. When the scaling factor is set to 150, Tableau can look “enlarged.” Turning off High DPI Scaling returns Tableau to its unscaled state – essentially forcing it to look the same as previous releases of Tableau Desktop.
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