Last Modified Date: 14 Mar 2022
Environment
- Tableau Online
Resolution
To resolve the issue, try the following workarounds:Option 1
Add the user with the Tableau authentication type. Then switch their auth type to Tableau with MFA. See Set the User Authentication Type for more information.Option 2
Go to https://id.tableau.com/register and create a Tableau account with the same email address. An email will be sent to the users email with a link to activate the account*. If the account is successfully activated, the user can go to https://online.tableau.com to login.*If the Tableau ID account already exists, an email will be sent to reset the password.
Cause
This is a known issue that is fixed in the current version of Tableau Online.Additional Information
For the latest MFA roadmap, please see Multi-Factor Authentication (MFA) Enforcement Roadmap.For more information, see:
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