KNOWLEDGE BASE

Online Invitation Emails May Not Being Sent to Users Set to Tableau with MFA


Published: 21 Jan 2022
Last Modified Date: 14 Mar 2022

Issue

When selecting "Tableau with MFA" to add a user, the user may not receive the Tableau Online email invitation.

User-added image

Environment

  • Tableau Online

Resolution

To resolve the issue, try the following workarounds:

Option 1

Add the user with the Tableau authentication type. Then switch their auth type to Tableau with MFA. See Set the User Authentication Type for more information. 

Option 2

Go to https://id.tableau.com/register and create a Tableau account with the same email address. An email will be sent to the users email with a link to activate the account*. If the account is successfully activated, the user can go to https://online.tableau.com to login. 

*If the Tableau ID account already exists, an email will be sent to reset the password. 

Cause

This is a known issue that is fixed in the current version of Tableau Online.
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