KNOWLEDGE BASE

On Touch-Enabled Laptops, Publish Viz May Not Respond To Clicks And Scrolls In Some Browsers


Published: 25 Jul 2021
Last Modified Date: 26 Jul 2021

Issue

On touch-enabled laptops, published Viz may not respond to clicks and scrolls in some browsers.
 

Environment

  • Tableau Server
  • Tableau Online
  • Tableau Public
  • Touchscreen

Resolution

Workaround 1:
Try the touch-optimized view mode. Add "?:mobile=yes" to the end of the URL as shown in the following example, and access it again.
https://<hostname>/#/views/Superstore/Overview?:mobile=yes

Workaround 2:
Try another Web Browser. IE may be able to handle touch better.

Cause

At this time, Tableau does not support touch controls on touchscreen laptops.
On high-resolution touch-enabled laptops, Viz will not automatically use the mobile view.

Additional Information

To voice your support for the inclusion of this enhancement in a future product release, add your vote to the following Community Ideas:
Touch support for tableau server
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