KNOWLEDGE BASE

Okta SCIM Resets User to Viewer Role in Online When Name is Changed in Okta, even though Site Role is not configured to map to Tableau Cloud from Okta


Published: 12 Dec 2021
Last Modified Date: 08 Jun 2022

Issue

Okta SCIM resets user to Viewer role in Tableau Cloud when name is changed in Okta, even though site role is not configured to map to Tableau Cloud from Okta.

Environment

  • Tableau Cloud

Resolution

To avoid synchronizing the siteRoles from Okta to Tableau Cloud, as a workaround, please delete "Site Role" Attribute entry, which is set to "Not mapped" in the Provisioning configuration of Tableau Cloud application in Okta.

User-added image

Cause

The issue is under investigation by development team on IssueID:1352649.
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