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’NOT_FOUND: Communication error‘ when establishing a Virtual Connection to Alibaba MaxCompute in Tableau Cloud


Published: 01 Feb 2024
Last Modified Date: 07 Feb 2024

Issue

When trying to establish a Virtual Connection to Alibaba MaxCompute, the following error will occur:

NOT_FOUND: Communication error

Environment

  • Tableau Cloud  2023.3
  • Alibaba MaxCompute
  • Virtual Connection

Resolution

Configure the Bridge Client Pool following the steps:
  1. On the Bridge tab, under Pooling, click the Add New Pool button to create named Tableau Bridge Pool.
  2. Click the Edit button next to the Tableau Bridge client to assign the Tableau  Bridge Client to the named pool.
  3. Add Alibaba MaxCompute server to the Private Network Allowlist and assign it to the named pool.

Cause

Tableau Bridge client is not installed and the pool is not properly configured to make the Virtual Connection in Tableau Cloud.
 
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