KNOWLEDGE BASE

No Seat Capacity Was Found for Login-Based License Management


Published: 04 Mar 2020
Last Modified Date: 04 Mar 2020

Issue

When trying to log in to Tableau Server from Tableau Desktop which both have LBLM turned on for license activation, the following error message appears:

Activation 
Unable to activate with your credentials
No seat capacity was found for Login-based License Management.
Contact your administrator to activate Tableau Server using a product key with more capacity.

 
 
No Seat Capacity Found

Environment

  • Tableau Desktop 2019.4 and later
  • Tableau Server 2020.1 and later
  • Tableau Desktop 2020.1 and later

Resolution

All activated Creator keys on Tableau Server will need to have the LBLM flag set. If one or more Creator keys on Tableau Server does not have the LBLM flag set, the above error message will appear.

It is possible to find out if the LBLM flag is set on a Tableau Server Creator key by reviewing the status of the keys in any of these three ways:

Cause

All activated Creator keys on Tableau Server will need to have the LBLM flag set.
 
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