KNOWLEDGE BASE

No 'Manage Product Keys' option showing in Tableau Desktop UI


Published: 03 Sep 2021
Last Modified Date: 17 May 2022

Issue

The 'Manage Product Keys' option is not showing in Tableau Desktop user interface so it is not possible to refresh or deactivate the key.
 

Environment

  • Tableau Desktop
  • License keys in use (no LBLM)

Resolution

  • Contact your IT Team for procedures on Tableau license key updates.
  • Reach out to the Tableau Account Team to understand or change the key configuration.
  • Use the command line to perform a refresh or deactivation if needed.

Cause

The product key was configured in a way to hide the "Manage Product Keys" menu option.  This license key configuration was a request from your company to not expose the key to end users. 
Did this article resolve the issue?