KNOWLEDGE BASE

No License Found for 'TableauDesktop' After Offline Deactivation


Published: 17 Dec 2019
Last Modified Date: 13 Jun 2022

Issue

When trying to reactivate a Tableau Desktop key after an offline deactivation the following error occurs:

No license found for 'tableaudesktop'

Environment

  • Tableau Desktop

Resolution

Option 1

Complete the offline deactivation of Tableau Desktop.
Perform the steps listed in the Tableau Online Help to Move or Deactivate Product Keys.

Option 2

Follow the troubleshooting Steps 1-4 in the Tableau Online Help to Troubleshoot Your Installation.
 

Option 3

          If the above steps fail to resolve the issue or cannot be completed, gather the license data as specified in this KB and contact Tableau Technical Support.  

 

 

 

Cause

The offline deactivation was not completed successfully, preventing a new activation from taking place. 
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