No Email Received after Clicking the Forgot Password Link

Issue

When clicking the "Forgot Password" option from the Tableau Server login page, nothing happens after inputting a username and no e-mail is received.

After inspecting the page using the web browser developers tools, Javascript errors can be found as described below:

Google Chrome: "TypeError: Cannot read property '$valid' of undefined"
FireFox: "Error: e.requestPasswordResetForm is undefined"
Internet Explorer: "TypeError: Unable to get property '$valid' of undefined or null reference"

Environment

Tableau Server 2019.4.0

Resolution

Upgrade to Tableau Server 2019.4.1 or a newer version. Click here for downloads of current and previous versions of Tableau Server: Tableau Server Downloads and Release Notes. For more information on current releases, see Upgrade Tableau Server and Server Upgrade.