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No Email Received after Clicking the Forgot Password Link


Published: 17 Dec 2019
Last Modified Date: 20 Dec 2019

Issue

When clicking the "Forgot Password" option from the Tableau Server login page, nothing happens after inputting a username and no e-mail is received. 

After inspecting the page using the web browser developers tools, Javascript errors can be found as described below: 
  • Google Chrome: "TypeError: Cannot read property '$valid' of undefined"
  • FireFox: "Error: e.requestPasswordResetForm is undefined"
  • Internet Explorer: "TypeError: Unable to get property '$valid' of undefined or null reference"

Environment

Tableau Server 2019.4.0

Cause

This issue (ID: 1033815) has been fixed in a recent version of Tableau Server. 
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