New User Cannot Log In to Tableau Online Using TableauID

Published: 15 Aug 2016
Last Modified Date: 15 Nov 2019


After you are added as a new user, you don't receive a Tableau Online welcome email and are unable to log into Tableau Online.


  • Tableau Online
  • TableauID


Work with your Tableau Online administrator to complete the below steps. 
  1. Ensure that your user account is set to use TableauID authentication. See Set the User Authentication Type for more information. 
  2. Navigate to and create an account using the same email that was added to Tableau Online.
  3. Log into Tableau Online with the credentials used above to create the TableauID account. 


Additional Information

This solution will only work for new users. Users who have already created a TableauID do not need to create a new TableauID.
When creating the TableauID, make sure to use the same email address that was added to Tableau Online. 

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