KNOWLEDGE BASE

New User Cannot Log In to Tableau Cloud Using TableauID


Published: 15 Aug 2016
Last Modified Date: 08 Jun 2022

Issue

After you are added as a new user, you don't receive a Tableau Cloud welcome email and are unable to log into Tableau Cloud.

Environment

  • Tableau Cloud
  • TableauID

Resolution

Work with your Tableau Cloud administrator to complete the below steps. 
  1. Ensure that your user account is set to use TableauID authentication. See Set the User Authentication Type for more information. 
  2. Navigate to https://auth.tableausoftware.com/user/register and create an account using the same email that was added to Tableau Cloud.
  3. Log into Tableau Cloud with the credentials used above to create the TableauID account. 

 

Additional Information

This solution will only work for new users. Users who have already created a TableauID do not need to create a new TableauID.
When creating the TableauID, make sure to use the same email address that was added to Tableau Cloud. 

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