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Network Errors When Connecting to Files Hosted on SharePoint


Published: 28 Mar 2019
Last Modified Date: 19 Oct 2019

Issue

When connecting to a SharePoint-hosted Excel file from Tableau Desktop, the following errors may occur: 

Network Error
Windows cannot access
<directory path>

<file path>
The network path could not be found.

Environment

  • Tableau Desktop
  • Windows
  • Excel (or other supported files) hosted on SharePoint

Resolution

To obtain the correct WebDAV UNC path for the file you are trying to connect, refer to the steps relevant to your version of SharePoint, and open the file in SharePoint using 'Open with Explorer' as indicated in the following Microsoft Office Support article: 

Note: Carry out the steps in Internet Explorer 11.

Cause

The WebDAV UNC path used is incorrect.

Additional Information

If an error occurs when using 'Open with Explorer', refer to the section titled 'What can go wrong?' in the above Microsoft Office Support article for options to resolve the issue.



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