Multiple Errors Accessing Tableau Online from Behind a Firewall or Proxy

Published: 06 Nov 2015
Last Modified Date: 18 Oct 2019


When attempting to access Tableau Online from behind a firewall or proxy, a communication error occurs. 
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  • Tableau Online
  • Firewall
  • Proxy 


Contact your IT team to configure the Tableau URL exceptions into your firewall or proxy. The below addresses should be whitelisted for HTTP and HTTPS traffic (over ports 80 and 443). 
  • *
It may also be necessary to whitelist the pod URL where your Tableau Online site is provisioned. 


Tableau URL exceptions are not configured into your firewall or proxy.

Additional Information

Depending on how the proxy is set up, the URL's may need to be entered without the “https://“ in front of the address.  

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