Multiple Errors Accessing Tableau Cloud from Behind a Firewall or Proxy

Issue

When attempting to access Tableau Cloud from behind a firewall or proxy, a communication error occurs.

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Environment

Tableau Cloud
Firewall
Proxy

Resolution

Contact your IT team to configure the Tableau URL exceptions into your firewall or proxy. The below addresses should be whitelisted for HTTP and HTTPS traffic (over ports 80 and 443).

*online.tableau.com
sso.online.tableau.com

It may also be necessary to whitelist the pod URL where your Tableau Cloud site is provisioned.

10ax.online.tableau.com
10ay.online.tableau.com
10az.online.tableau.com
us-west-2b.online.tableau.com
us-east-1.online.tableau.com
prod-useast-a.online.tableau.com
prod-useast-b.online.tableau.com
dub01.online.tableau.com
eu-west-1a.online.tableau.com
prod-apnortheast-a.online.tableau.com
prod-apsoutheast-a.online.tableau.com
prod-uk-a.online.tableau.com

Cause

Tableau URL exceptions are not configured into your firewall or proxy.

Additional Information

Depending on how the proxy is set up, the URL's may need to be entered without the “https://“ in front of the address.

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