Last Modified Date: 26 Jun 2023
Environment
- Tableau Desktop 2019.2
- Tableau Server 2019.2
Resolution
Option 1Upgrade to Tableau Desktop 2019.3.1 or later versions.
Option 2
Ensure that the machine where Tableau Desktop or Tableau Server is installed has access to:
- mapsconfig.tableau.com
- api.mapbox.com
If you do require a static IP address:
- Please follow the instructions in this Community post: Cannot Create Firewall Rules to Access Mapping Servers
Cause
In version 2019.2, we introduced Vector maps and began using Mapbox as its map provider. Therefore, access to the URLs specified above is required in order to load maps in Tableau Desktop and on Tableau Server.Additional Information
Unable to Display Some Background Map Layers in custom Mapbox Maps After UpgradingThank you for providing your feedback on the effectiveness of the article.
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