KNOWLEDGE BASE

Maps Not Displaying As Expected in Tableau Desktop or on Tableau Server


Published: 14 May 2019
Last Modified Date: 06 Nov 2019

Issue

When viewing a map in Tableau Desktop 2019.2 or on Tableau Server 2019.2, the map does not display as expected.

Environment

  • Tableau Desktop 2019.2
  • Tableau Server 2019.2

Resolution

Option 1

Upgrade to Tableau Desktop 2019.3.1 or later versions.


Option 2

Ensure that the machine where Tableau Desktop or Tableau Server is installed has access to:
  • mapsconfig.tableau.com
  • api.mapbox.com

If you do require a static IP address:

For additional information, see Internet Access Requirements on Tableau Help and Accessing base maps in 2019.2 onwards in the Tableau Forums. 

Cause

In version 2019.2, we introduced Vector maps and began using Mapbox as its map provider. Therefore, access to the URLs specified above is required in order to load maps in Tableau Desktop and on Tableau Server.
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