KNOWLEDGE BASE

Login Fails or Login Prompt Continuously Appears in Embedded View with Safari


Published: 10 Jan 2019
Last Modified Date: 17 Jan 2019

Issue

When accessing an embedded view using Safari web browser, the login prompt may continue to appear even after credentials have been provided.  The following error may occur:

Refused to display

Environment

  • Tableau Online
  • iOS
  • Safari browser

Resolution

Disable (uncheck) the option for "Prevent cross-site tracking" in the Safari configuration menu.

Example of the Privacy tab in Safari settings

Cause

The option to "Prevent cross-site tracking" in Safari is enabled by default and can interfere with login and display of an embedded view.
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