KNOWLEDGE BASE

Linux Offline Activation Fails


Published: 16 Mar 2018
Last Modified Date: 24 Mar 2020

Issue

Offline activation of Tableau Server fails with:

"An error occurred: 500504, Licensing Error"
and
"Licensing Error: The requested licensing operation failed with error code '104: TABLEAU_ERROR_LICENSING_ACTIVATION_GENERAL' "

Environment

  • Tableau Server 10.5.2 and later
  • CentOS 7 Linux

Resolution

Check that the following requirements have been met.
  • Fully complete the offline activation process and activate with the "activation.tlf" instead of the "offline.tlq".
  • Check the spelling of the "activation.tlf" in the command. If there is a typo, this too will cause the activation to fail with the same error message.

Cause

This error occurs if you try to activate with the "offline.tlq" file or there is a typo in the file name when activating the "activation.tlf" file.
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